Plain-English summary: we use personal information to run the shop, deliver orders, answer enquiries, provide requested services, keep the website secure and meet legal duties. We do not sell personal information.
1. Who is responsible for your information
LNK LTD, trading as LNK Waterproofing, is the controller of the personal information described in this notice.
LNK LTD · Company number 14273763Registered office: 431 West Barnes Lane, New Malden, England, KT3 6PA
Email: info@lnk-waterproofing.co.uk
Telephone: 07424 108454
2. Information we collect
Depending on how you use LNK, we may collect:
- Identity and contact information: name, company, email address, telephone number, delivery and billing addresses.
- Account information: sign-in identifier, account profile, saved lists, basket and order history. Password authentication is handled by our account service provider; LNK does not receive your plain-text password.
- Order and transaction information: products, quantities, prices, delivery details, payment status, invoice and order references. Card details are entered with Stripe and are not stored by LNK.
- Enquiry and project information: messages, project details and files such as photographs, PDFs, plans or drawings that you choose to send.
- Technical and usage information: IP address, browser/device information, security logs, page requests, consent choices and similar information generated when the website is used.
- Communications: emails, call notes, quotations, service correspondence and records of complaints or support requests.
We receive information directly from you, from a person ordering or enquiring on your behalf, from payment and account providers, and automatically from the website and security infrastructure.
3. How and why we use personal information
| PURPOSE | TYPICAL LAWFUL BASIS |
|---|---|
| Provide the shop, process orders, take payment, deliver products, create invoices and administer accounts. | Performance of a contract, or steps requested before entering a contract. |
| Answer enquiries, prepare quotations, provide technical support and arrange services. | Contract steps and our legitimate interests in responding to customers and operating the business. |
| Prevent fraud, protect the website and accounts, investigate misuse and maintain service reliability. | Our legitimate interests and, where relevant, legal obligations. |
| Maintain accounting, tax, corporate and compliance records and respond to lawful requests. | Legal obligation. |
| Improve the website using optional analytics. | Your consent where cookies or similar technologies require it. |
| Measure advertising or use advertising technologies. | Your consent where required. You can refuse or withdraw this through Cookie settings. |
| Send direct marketing by email or similar channels. | Consent where required, or legitimate interests where the law permits. Every electronic marketing message will provide an opt-out. |
Where we rely on legitimate interests, we consider the impact on your rights and do not use that basis where our interests are overridden by your interests or fundamental rights.
5. International transfers
Some technology or payment providers may process information outside the United Kingdom. Where UK data protection law requires safeguards, we use providers that rely on an adequacy regulation, approved contractual protections such as the UK International Data Transfer Agreement or UK Addendum, or another lawful transfer mechanism.
6. How long we keep information
We keep information only for as long as it is reasonably needed for the relevant purpose, including legal, accounting, tax, warranty, dispute and security requirements.
- Order, invoice and core transaction records are normally retained for the period required by tax and company law, commonly six years after the relevant accounting period.
- Account information is kept while the account is active and for a reasonable period afterwards, subject to records we must retain.
- Enquiries, quotations and project correspondence are kept for as long as reasonably needed to respond, provide a service and manage possible claims.
- Security and technical logs are kept for shorter operational periods unless an incident requires longer retention.
When information is no longer needed, it is deleted or anonymised where reasonably practicable.
7. Your data protection rights
Depending on the circumstances, you may have the right to:
- ask for access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete information;
- ask us to restrict how information is used;
- object to processing based on legitimate interests or to direct marketing;
- receive certain information in a portable format;
- withdraw consent at any time where processing relies on consent; and
- raise a concern with the Information Commissioner's Office.
These rights are not absolute and legal exceptions can apply. To make a request, email info@lnk-waterproofing.co.uk. We may need to confirm your identity before releasing or changing information.
8. Security
We use technical and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure or loss. These include HTTPS, access controls, specialist payment processing, managed authentication and security infrastructure. No internet service can guarantee absolute security, so please use a strong unique password and tell us promptly if you believe an account has been compromised.
9. Questions and complaints
Contact LNK using the details in section 1 if you have a privacy question or want to exercise a right. We would appreciate the opportunity to resolve a concern directly.
You may also complain to the Information Commissioner's Office, the UK data protection regulator. This notice may be updated as the website, providers or legal requirements change. The latest version will appear on this page.