Terms & Conditions

1. About LNK

This website and shop are operated by LNK LTD, trading as LNK Waterproofing. LNK LTD is a private limited company registered in England and Wales.

2. Scope of these terms

These terms apply to products ordered through this website by consumers and businesses. A consumer is an individual acting mainly outside their trade, business, craft or profession.

Waterproofing installation, design, survey, maintenance, pump service and other site services are supplied under the quotation or service agreement issued for that work. If a service quotation conflicts with these website terms, the quotation takes priority for that service.

3. Products and website information

We take reasonable care to describe products accurately. Images are illustrative, colours may vary between screens, and packaging or minor specifications may be updated by the manufacturer. Dimensions, compatibility and technical suitability should be checked before purchase.

Waterproofing, drainage and pumping products can be technically specific. Product information on this website is general information and is not a substitute for project-specific design, installation instructions, manufacturer guidance or professional advice. Contact us before ordering if compatibility or specification is uncertain.

Availability and lead times are estimates until we confirm the order. We may correct an obvious error in a description or price before accepting an order.

4. Orders and contracts

1. You place an order by completing checkout and submitting payment through Stripe.
2. An acknowledgement or payment receipt confirms that we received the order; it does not by itself mean we have accepted it.
3. A contract is formed when we send an order confirmation or dispatch the products, whichever happens first.

We may decline or cancel an order before acceptance if a product is unavailable, information is incomplete, payment is not authorised, the price or description contains a clear error, delivery is not reasonably possible, or we reasonably suspect fraud or misuse. If payment has already been taken, we will refund the affected amount.

You are responsible for checking the products, quantities, contact details and addresses before submitting the order. Contact us promptly if an order acknowledgement contains an error.

5. Prices and payment

Product pages show prices excluding VAT and including VAT. The checkout shows the product total, delivery charge, VAT and final amount before payment. The price payable is the price shown at checkout when the order is submitted, subject to correction of an obvious error.

Payment is processed securely by Stripe. LNK does not receive or store your full card details. Payment must be authorised before products are dispatched.

If your card provider applies currency conversion, international transaction or other charges, those charges are between you and the card provider.

6. Delivery

Delivery charges and estimates depend on the supplier and products in the basket. The current terms are shown at checkout and explained in our Delivery, Returns & Refunds Policy.

• Delta and KÖSTER products: £35 plus VAT below £1,500 excluding VAT; free delivery from £1,500 excluding VAT. Orders paid before 12:00 are normally delivered on the next working day, subject to availability and location.
• KESSEL products: free delivery. The usual estimate is 5–7 working days, but manufacturer availability and specialist freight can affect the date.

Dates are estimates unless we expressly agree a guaranteed date in writing. Please contact us before ordering if timing is critical. Working days exclude weekends and public holidays.

Risk of loss or damage passes when the products are delivered to you or a person you nominate. Ownership passes when we receive payment in full.

7. Cancellation and returns

If you are a consumer buying online, you normally have a legal right to cancel within 14 days after the day you receive the products. Exceptions can apply, including to goods made to your specification or clearly personalised. Our Delivery, Returns & Refunds Policy explains how to cancel, return goods, and who pays the return cost.

Business customers do not have the consumer cancellation right. A business return for a product that is not faulty requires our prior written agreement and may be subject to restocking, handling and carriage costs.

Do not send products to our registered office unless we confirm in writing that it is the correct return location. Contact us first so we can provide the appropriate return instructions for the supplier and product.

8. Faulty, damaged or incorrect products

Tell us promptly if products arrive damaged, faulty, incomplete or different from what you ordered. Please keep the product and packaging and provide photographs where reasonably possible so we can investigate and arrange the appropriate remedy.

For consumers, products must be as described, fit for purpose and of satisfactory quality. Your statutory rights are not affected. Where we are responsible, we will provide the remedy required by law and will bear reasonable return costs.

9. Our responsibility

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or consumer rights that cannot lawfully be excluded.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses suffered by a consumer.

If you are a business, to the fullest extent permitted by law we are not liable for indirect or consequential loss, loss of profit, revenue, business, contracts, anticipated savings or goodwill. Our total liability relating to an order will not exceed the amount paid for that order, except where the law does not allow that limit.

We are not responsible for loss caused by incorrect installation, use contrary to instructions, unsuitable project design, alteration, misuse, normal wear, or a failure to check product compatibility.

10. General terms

We may transfer our rights and obligations under a contract, but this will not reduce a consumer's rights. You may transfer your rights only with our written agreement, except where the law provides otherwise.

If any part of these terms is found invalid, the remaining terms continue to apply. A delay in enforcing a term does not waive it. Only you and LNK have rights under the contract.

These terms and each order are governed by the law of England and Wales. Consumers may also have the right to bring proceedings in the part of the United Kingdom where they live. Businesses agree that the courts of England and Wales have exclusive jurisdiction.

We may update these terms. The version in force when you order applies to that order.